About Us
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GENERAL QUESTIONS
No appointment is needed for any of our services! We operate on a first come first serve basis.
Yes! Our experts can help determine the best tanning option for your skin type whether you prefer spray tanning or UV tanning. No matter your skin type, we can help you achieve your goals.
Depending on your goals and services you use, you may want to come dressed in comfortable, easy-to-remove clothing. See more details under the “Services” page!
We will need to set up your Coastal Profile at your first visit so please bring a valid drivers license, cell phone, form of payment, and an open mind.
- We accept all major credit cards
- Venmo
- Cash
- Glo Tanning Gift Cards purchased from a MD or DE location
- No checks, sorry.
PRODUCTS & RETURNS
At Coastal Sun, we stand behind the products we sell and want every client to feel confident in their purchase. Because skincare and tanning products are personal-use items and we cannot resell them after they’re used, we offer a fair and flexible exchange policy rather than open refunds.
- Each product purchase is eligible for 1 exchange of Equal Value. You may choose to pay the difference if you choose a higher priced product.
- Exchanges must be requested within 5 days of purchase.
- Products must be exchanged at the Coastal Sun location where they were originally purchased
If eligible you may be offered an exchange or Coastal Cash to use on a product purchase at a later date.
If you believe you are experiencing an allergic reaction to a product purchased from Coastal Sun, please discontinue use immediately and email our Client Care Team as soon as possible with a description and photos, if available.
Client care and safety are our top priority, and all allergy-related concerns are reviewed promptly and handled on a case-by-case basis.
Membership & Billing
Membership benefits include:
- Access to any of our services
- Exclusive pricing and promos
- Automatic billing convenience
- Price Lock Guarantee- keep your rate even if we raise prices
- Ability to freeze your Membership and keep the same rate no matter how long you are frozen
- Use any location convenient for you
- Discounts on skincare products, tanning lotions, self-tanning products, and more!
Yes! Members can tan at any Coastal Sun salon—with the same great benefits.
Billing is processed monthly on the 1st every month until you say otherwise. A credit card is required however, guests may pre-pay in person with cash at any time before the end of the month to avoid charging their card on file. You can update payment information by visiting your local salon, via our app, or by contacting Client Care.
Yes. You may freeze your membership at any time and reactivate later without a new enrollment charge. To cancel, please do so before the last day of the month to avoid another billing cycle. We are unable to backdate cancellations and no refunds will be given.
Like you, we hate how hard some businesses make their cancellation process. If you need to cancel all you need to do is communicate with us. We accept cancellation requests via email (hello@coastalsunspa.com), in-salon (sign confirmation form), Chatbot, and text message. For security purposes, we do not make account changes over the phone without verifying identity. Requests must be submitted by the 30th of the month. Cancels and freezes submitted on the 1st will not reverse payment for that month, but will be effective for the next month.
No, the draft date is the 1st of every month for all Coastal Sun salons.
Yes, tanning services may be subject to applicable federal and state taxes. Services purchased in NJ are taxed at both the federal 10% tan tax rate as well as the sales tax.
We’re so confident that you’ll love us we will gladly refund you the amount you paid for your membership minus the sessions used If you decide to cancel your membership* with Coastal Sun within 30 days from the date of purchase. The tanning session cost will be calculated at the lowest rate available based on the time and the number of tanning sessions used. You will receive your refund within 15 business days.
CONTACT & SUPPORT
For questions, feedback, or support, please visit our Client Services page for our email or phone options. You can also call and speak to a Coastal Crew member from your local salon by calling 866-992-8267 and following the prompts.
Got More questions?
Our team is happy to help you choose the perfect wellness plan or answer anything else — just ask when you visit!
